Neil qualified from the Royal Veterinary College in 1983. He is a Diplomate of the European College of Zoological Medicine, Specialist in Avian Medicine and an FRCVS. Neil was responsible for teaching avian medicine at Bristol Vet School from 2001–2011. He has lectured internationally for many years, has contributed to more than sixty-five peer review papers and to more than thirty-seven books.  Neil has received multiple national and international awards and is a past President of both, The European College of Zoological Medicine and The European Board of Specialisation.

Neil headed up Great Western Exotic Vets (part of the Vets Now group) in Swindon, from 2004 to 2017.  He now consults part-time at a range of national and internal locations.  He is otherwise occupied with voluntary conservation work with critically endangered vultures, lecturing, and managing other consultancy instructions.

Tom graduated from Edinburgh University in 2011 then completed a one year rotating internship working extensively with exotic species (raptors and reptiles in particular), before starting his Residency in Avian Medicine at Great Western Exotics in 2012. In January 2014 Tom successfully gained his RCVS CertAVP(ZooMed) and completed his Residency in Avian Medicine in 2015. He obtained his European diploma DipECZM(avian) and European specialist status in 2017. Tom regularly provides lectures internationally on all aspects of exotic animal medicine and care to both veterinarians and nurses. He supervises the only UK based European College of Zoological medicine avian residency programme helping to train the specialists of the future.