Neil qualified from the Royal Veterinary College in 1983. He is a Diplomate of the European College of Zoological Medicine, Specialist in Avian Medicine and an FRCVS. Neil was responsible for teaching avian medicine at Bristol Vet School from 2001–2011. He has lectured internationally for many years, has contributed to more than sixty-five peer review papers and to more than thirty-seven books.  Neil has received multiple national and international awards and is a past President of both, The European College of Zoological Medicine and The European Board of Specialisation.

Neil headed up Great Western Exotic Vets (part of the Vets Now group) in Swindon, from 2004 to 2017.  He now consults part-time at a range of national and internal locations.  He is otherwise occupied with voluntary conservation work with critically endangered vultures, lecturing, and managing other consultancy instructions.

Sarah Pellett graduated from the University of Cambridge in 2006.    She has worked in first opinion and referral exotics practices and has completed the RCVS Certificate in Advanced Veterinary Practice (Zoological Medicine).  In 2016 she obtained the RCVS Diploma in Zoological Medicine and in 2017 became an RCVS Recognised Specialist in Zoo and Wildlife Medicine.  Sarah works at Animates Veterinary Clinic Ltd, in Thurlby, Lincolnshire, seeing a wide range of first opinion and referral exotic animal cases. 

She is a member of the British Veterinary Association (BVA), the British Veterinary Zoological Society (BVZS), the American Association of Zoo Veterinarians (AAZV), the Association of Reptilian and Amphibian Veterinarians (ARAV), the Association of Exotic Mammal Veterinarians (AEMV) and the European Association of Avian Veterinarians (EAAV).  She is also the veterinary adviser on invertebrate health for the British and Irish Association of Zoos and Aquaria (BIAZA), Terrestrial Invertebrate Working Group and Secretary for the Veterinary Invertebrate Society.